Refund Policy
Eligibility & Return Process
Eligibility for Returns:
Return Window: You have 10 days from the date of delivery to return your purchase.
Condition of Items: Items must be unused, in the same condition that you received them, and in their original packaging.
Return Process:
Initiating a Return: To start a return, please contact us at marsmade23@gmail.com with your order details. We will provide instructions on how to return your item.
Refunds & Non-Refundable Items
Refunds:
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Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
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Refund Method: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
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Non-Refundable Items:
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Certain items cannot be returned, including:
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Sale Items: Products purchased on sale or with a discount.
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Custom Products: Items that are personalized or made-to-order.
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Exchanges, Return Shipping, and Contact Information
Exchanges:
Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item, contact us at marsmade23@gmail.com
Return Shipping:
Customer Responsibility: You are responsible for paying the return shipping costs unless the item is defective or we made an error in your order.
Shipping Costs: Shipping costs are non-refundable.
Contact Information:
If you have any questions about our Refund Policy, please contact us at marsmade23@gmail.com